Login Outage

Incident Report for Cognosos

Resolved

This incident has been resolved.
Posted May 15, 2024 - 20:30 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 15, 2024 - 20:10 EDT

Update

Performance is improved, but still slower than typical. Continuing to monitor/investigate.
Posted May 15, 2024 - 20:09 EDT

Update

Login restored, but performance is still very slow. Continuing to investigate.
Posted May 15, 2024 - 19:42 EDT

Investigating

We are currently investigating an issue with login.
Posted May 15, 2024 - 18:53 EDT
This incident affected: Portal & API (User Login).