Portal and API performance is degraded

Incident Report for Cognosos

Resolved

This incident has been resolved.
Posted May 16, 2024 - 16:18 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 16, 2024 - 14:43 EDT

Update

We are continuing to work on a fix for this issue.
Posted May 16, 2024 - 13:36 EDT

Identified

We are rolling back the latest release in order to restore service.
Posted May 16, 2024 - 13:24 EDT

Investigating

We are investigating an issue that's causing our portal and API performance to be significantly degraded/unresponsive.
Posted May 16, 2024 - 13:04 EDT
This incident affected: Mobile Apps (iOS App, Andrioid App) and Portal & API (Public APIs, User Login).
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